eCRM Platform for Omnichannel Customer Engagement and Management
Streamline operations across B2B accounts, D2C customers, partners, and suppliers with one intelligent, centralized CRM platform for end-to-end relationship management.
Smart Solutions for Customer Relationship Management
360° customer profiles
Gain a complete view of each B2B and D2C customer
Multi-channel engagement
Engage D2C customers across platforms, managed centrally.
1CA Complete CRM Platform for Managing Relationships Across Every Channel
Centralized customer, supplier, eCommerce, and sales data improves visibility, reduces inefficiencies, and strengthens relationship management across your entire business.
Centralized customer profiles
Unify all customer interactions—B2B and D2C—across channels in one place.
Behavior-based automation
Trigger emails, reminders, or tasks based on customer actions or inactivity.
Email marketing campaigns
Automate targeted email campaigns with customer data and behavioral insights.
Real-time reporting dashboards
Track key metrics like engagement, conversion, and churn risk instantly.
Streamlined B2B Supplier & Partner Collaboration
Unified Supplier Management
Maintain a centralized record of supplier performance, contracts, and order history to build reliable, long-term partnerships.
Coordinated Bulk Ordering
Easily manage high-volume B2B purchases with built-in tools for approvals, scheduling, and delivery tracking.
Live Compliance Tracking
Monitor supplier adherence to agreed terms, certifications, and product quality standards in real time.
Performance Insights for Distributors
Track partner performance across fulfillment accuracy, delivery timelines, and returns to ensure operational excellence.
Integrated D2C Fulfillment & Service Partner Management
Demand Forecasting Integration
Sync purchase management with demand planning to ensure you’re ordering the right quantities at the right time based on historical trends and future projections.
Multi-Warehouse & Multi-Supplier Support
Manage purchases across multiple locations and suppliers, ensuring streamlined operations no matter how complex your network is.
Supplier Compliance Management
Ensure that suppliers meet agreed-upon standards and compliance requirements by tracking performance metrics and contract terms.
Smart Procurement Notifications
Receive real-time alerts on purchase order statuses, supplier delays, and inventory levels to act swiftly and avoid disruptions.
Targeted Email Marketing for B2B & D2C Growth
Personalized Campaign Creation
Design and automate tailored email campaigns based on customer data and behavior to engage both B2B and D2C audiences.
Behavior-Driven Automation
Trigger emails and follow-ups automatically based on customer interactions or inactivity, improving engagement and conversion rates.
Comprehensive Performance Tracking
Monitor open rates, click-throughs, and conversions in real time to optimize messaging and campaign effectiveness.
Seamless CRM Integration
Leverage unified customer profiles to deliver consistent, relevant emails that nurture leads and boost customer loyalty.
Built for Data-Driven Decisions Across All Teams
Powerful reporting and analytics that empower every department to make smarter, faster decisions.
Supplier & Partner Tracking
Bulk Order Coordination
Fulfillment Oversight
Vendor Accountability
Partner Performance Analytics
Automated Email Campaigns
Email Performance Tracking
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